FAQ'S

Yes. Cancellations made 24 hours or less before a scheduled appointment will typically be
subject to a charge of half the service price. Cancellations made at least 24 hours before an
appointment will be processed without penalty.
We also understand that life happens, so when circumstances do occur that require your
priorities to shift, please just let us know as soon as possible and we promise to be considerate.
Our policy is only in place to protect our stylist’s time who get paid on a commission basis.
Thank you for your understanding.

Throughout your entire experience, from the moment you walk in our door, making sure you leave happy and providing exceptional care is our number one priority. At Sincere, we take our consultations VERY seriously in order to uphold our standards and manage expectations throughout your services.

The following is important information to consider before receiving chemical services:

Upon consultation, your stylist will walk you through the best way to achieve your color goals, including the recommended services or steps to achieve specific results as well as home maintenance/in-salon maintenance and costs. Hair color is not a one-size-fits all. We are committed to providing you with the education necessary for you to understand the chemical processes you are going to receive during our consultation. In order for us to provide you with the results you are seeking, it is important to share with your stylist your recent color and product uses.

Below is a list of items to address with your stylist during your consultation:

  • Over-processed, Porous or Thermal Damage to hair
  • If you have received previous chemical services involving layers of bleach, color on top of previously lightened hair
  • If you have breakage from over-use of hot tools
  • Breakage from a previous color experience
  • Use of box color
  • Chemically Straightened/Waved/Relaxed Hair
  • Permed Hair
  • Any other services or medications that may impact the results of your color service.

It is paramount that we uphold the expectations that are set and agreed upon during every consultation. With that in mind, please be aware that it is the client’s responsibility to be transparent about their personal hair history.

Yes, but it is not necessary!
Clean hair lifts better for lightening services and deposits/covers better for color services.
However, we know life can be hectic, so pre-washing is not always feasible for everyone.
We will always start with an in-salon wash when needed.

As a courtesy, we EMAIL and TEXT you upon making a reservation, a few days before your
upcoming appointment, and within 48 hours after your service appointment. These reach
outs are in place to help you remember your appointment times, make any adjustments
when necessary, and to provide us feedback on your services. If we are unable to reach you,
and can only leave a message, please understand that it is your responsibility to remember
your appointment dates and times to avoid late arrivals or cancellation fees. It is your
responsibility to remember your pre-booked appointments and ensure your client
information is up-to-date.

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